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SALES POLICIES

METALWARE: Standard Finish on Bronze, Brass or Aluminum is Satin. High Polish Finish is 20% Additional unless the item is Illustrated as High Polish. Brass Finish is 10% Additional Unless the Item is Illustrated as Brass in the Catalog. Nickel Plating is 20% Additional.

RICH GILT: Brightly Polished, Gold Toned Finish is Available at an Additional Charge of 20%. Prices Will Be Submitted Upon Request.

WOODEN ITEMS: Wooden Items are Made of Walnut or Oak. Finished or Stained as Per Order. Other Woods Available at an Additional Charge.

ENGRAVING CHARGES: Engraving is Available at $ 1.75 per Character.

ORDER MINIMUMS: An Accommodation Fee of $10 List, will Be Added To All Orders Below $100 List.
An Additional Convenience Fee of $10 List, will be assessed on all Drop Ship Orders Under $200 list.

PRICES: All Prices are F.O.B. Lombard, Illinois as Per Current Price List. Prices Subject to Change Without Prior Notice.

RETURNS: Merchandise May Not Be Returned Without Written Authorization. Returned Merchandise is Subject to Our Inspection for Refinishing, Damages, etc. and Subject to a Minimum 20% Restocking Charge.

CANCELLATIONS: Orders Which Have Been Accepted by Us Cannot be Cancelled Without Our Written Approval. Custom Merchandise is not returnable.

RUSH ORDERS:  A 10% Expediting Fee Will be Assessed On All Rush Orders. No Returns of Rush Orders.

DAMAGED MERCHANDISE:  Great Care is Taken to Assure that Regal Products Meet High Standards of Quality and Craftsmanship.

PLEASE EXAMINE ALL MERCHANDISE THOROUGHLY, IMMEDIATELY UPON RECEIPT.
OUR RESPONSIBILITY FOR THE SHIPMENT CEASES WITH ACCEPTANCE BY CARRIER.
It is the Responsibility of the Dealer to Make His Customer Aware of the Necessary Procedure for Filing Damage Claims. All Claims Must be Made within Five Business Days of Receipt of Merchandise.

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